Troubleshooting

What to check when a recipe doesn't do what you expect, and what each General Caster message means.

Nothing happens

Is the automation on? In the board open Integrate › Board integrations (or Automate) and check that the recipe is active. General Caster turns an automation off when its formula or columns have a mistake: fix it, then turn it on again.
Did the trigger happen? When a column changes runs only when that column changes. Change it on a test item.
Is the result DO-NOTHING? A formula that gives DO-NOTHING leaves the column as it is.
Are the credits used up? At 100% of the monthly credits the automations stop until the next period. Check the console.
Is there an error? General Caster notifies the person who changed the item, and the console lists every error with its reason.

Find the cause of a wrong result

Open the formula debugger: paste the formula and the values of the columns, and it shows the value of every part of the formula and where it goes wrong. The notifications of the recipes created from November 2026 have a link that opens the debugger already filled with that run.

Another way: write the result into a Text column for a while. A Text column accepts anything, so you see exactly what the formula gives: a date as 46335 instead of 2026-11-09, an error, an extra space.

The messages

The recipes created from November 2026 send notifications that start with General Caster:, the older ones with General Caster Error:.

Message	Why	What to do
The formula contains an error · Your formula contains one or more errors	The formula can’t be read: a parenthesis or a quote is missing, a separator is wrong, a function name is mistyped	Check parentheses, quotes and commas; open the debugger
The formula returned an error · a result like `#VALUE!`	The formula was read but a calculation failed. In the new recipes the notification says why in plain words	See #VALUE!, #NAME?, and the errors in Formula basics
The column did not accept the result · The column “…” did not accept the value “…”	The result doesn’t have the format the target column expects	See A column did not accept the value
The formula refers to a column that doesn’t exist · …which is not a column of this board	A column was typed by hand, or deleted	See Referring to columns
The target column was deleted · The target column doesn’t exist	The column that receives the result is gone	See The target column
The automation is looping	Two recipes keep changing each other’s columns	Change the triggers so that a recipe doesn’t react to the other’s result
No loop allowed	Older recipes: the formula reads the column it writes into, or the currency recipe reads and writes the same column	Add the recipe again (the new recipes allow it), or write into another column
This feature is not included in your plan · requires a paid plan / a Pro plan / an Enterprise plan	The recipe uses a feature of a higher plan. It ran once, so you could see it working	Upgrade, then turn the automation on again. See Plans and credits
Your monthly credits are used up · You reached 100% of your plan monthly limit	All the credits of the period are used	Upgrade, or wait for the next period
Your General Caster plan has expired	A plan bought from Omnidea reached its end date	Renew it, or choose a plan on the monday.com marketplace
Item, board or column not found	Something the recipe uses was deleted or moved, or General Caster can’t access its workspace	Check that the item and the columns exist
General Caster can’t access this board	General Caster isn’t allowed in that workspace	An admin can allow it in Administration › Apps
No user of this account matches “…”	A name, or the email of someone who isn’t an active user, was written into a People column	Write emails of users of the account, for example with `MONDAY.PEOPLE.EMAIL`

Still stuck?

Open a ticket with the link to the board, the formula and the message: solutions are suggested while you write, and we usually find the cause quickly.