Frequently asked questions

Quick answers about plans and billing, using General Caster and the most common problems.

Plans and billing

Is the price per user or per account? Per account. The monthly credits are shared by all the users of the monday.com account.

Can a large account use the Pro plan? Yes. Team sizes are only a guide: an account of 250 users can stay on Pro as long as it uses fewer than 25,000 credits a month.

Can I change plan? At any time, from the monday.com marketplace: Installed apps › General Caster › Billing. New credits are available at once.

I bought a plan from Omnidea. Why does monday.com say Free? The marketplace only shows plans bought through monday.com. Your plan is active anyway: the console shows it.

How are credits counted? One calculation that writes a result uses one credit; some functions that read more data from monday use a few more. See Plans and credits.

Using General Caster

What is General Caster? A monday.com app by Omnidea that calculates formulas and other operations on your items and writes the results into real columns, so automations, dashboards and integrations can use them.

How do I create a formula? Add a General Caster recipe from the Integrate menu of a board and write the formula as in a spreadsheet. See How General Caster works and Formula basics.

Can a formula read a monday Formula column? Yes, in the recipes created from November 2026: the formula receives its calculated value. A formula copied from a Formula column works too, see Functions of the monday Formula column.

I don’t see some recipes. Installations made long ago may lack the newest recipes. Install General Caster again from the monday.com marketplace: your recipes keep working.

Problems

General Caster stopped working. Most often the monthly credits are used up. Check the console, then see Troubleshooting.

How do I check my usage? In the console: credits used day by day, recent runs and the formulas to fix.

My Date column shows a strange date. The formula gave a date number (like 46335) instead of YYYY-MM-DD. Use the DATE functions, which give the right format, or end the formula with TEXT(…, "YYYY-MM-DD"). See Dates.