Emails from General Caster

Which emails we send, who receives them, and how to stop product news.

We send emails to the person who installed General Caster on your monday.com account, at the address of their monday.com profile. We send only a few emails.

Emails about your account

These are part of the service and always reach you:

• Welcome, once, when General Caster is installed. It explains how the app works, how to check a formula with the formula debugger, where to see your credits and how to reach us.
• Usage, when your account reaches 80% and then 100% of its monthly credits. Each one is sent once per period. See Plans and credits.
• Payment failed, when monday.com can’t collect the renewal of your General Caster subscription, each time it tries again. It tells you where to check the payment method and invites you to the console, which you can open on our website with a code sent to your email.
• Credit boost, when we raise your monthly credits until a date, and a week before the boost ends. See Plans and credits.
• Sign-in codes, only when you ask for one to open the console on this website.

Errors in your automations don’t arrive by email: monday.com shows them as notifications from General Caster, with a link to the debugger.

Product news

When we release something useful, such as new formula functions, we may write to you. Every one of these emails has an Unsubscribe from product news link at the bottom. One click on it, then on the button on the page that opens, and you receive no more news. Emails about your account continue. Most email apps also show an unsubscribe button next to the sender, and it works the same way.

Changed your mind? Open the unsubscribe link again and choose Subscribe again, or sign in to the console on this website: Your emails lists the newsletters, and one click subscribes or unsubscribes you on all your accounts.

Replying

All our emails come from [email protected]. You can reply to any of them to reach support.